SRBS Intermediaries - Criteria Hub

Consumer Duty

SRBS Intermediaries recognise under the FCA’s Consumer Duty, this sets higher and clearer standards of consumer protection across financial services.  The Consumer Duty requires financial firms to provide clear communication, tailored products and services, fair value and to provide prompt support to customers.

As part of the Consumer Duty, we must review our existing products and services, and share with our distributors to meet their obligations under the Duty by 30th April 2023 deadline.  Fair Value Assessments for each product can be downloaded below.   The statements below provide you with the outcomes of our latest completed fair value assessments.

Residential Discount - Standard Discounted Rate 

Residential Discount - Joint Borrower Sole Proprietor

Residential Discount - Shared Ownership

Residential - Standard Variable Rate (SVR)


Other general mortgage information