Find The Right Mortgage For Your Client

Service Level Agreements

The service we provide is our commitment to you and your client(s). We’re currently operating within the following SLAs for mortgage applications.

  • Underwriter assessment within 7 working days following receipt of documents.
  • Responding to Case update emails – 48 hours.
  • Assessing valuations – 48 hours.
  • New business enquiry emails – 24 hours.
  • Assessing completions – 24 hours.
  • Responding to solicitors’ emails – 24 hours.

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Case Studies

We want your feedback!

At The Stafford for Intermediaries, we want only the best for our brokers and customers. We’d love to hear from you how we’re doing and how we can improve

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Announcement of Emma Parker’s Promotion to National Accounts Manager at The Stafford Building Society

We're happy to celebrate Emma Parker's promotion to National Accounts Manager at The Stafford Building…
17th May 2024

The Stafford for Intermediaries Announces New Lower Stress Rates in Mortgage Calculator Tool

The Stafford for Intermediaries is excited to announce the launch of new, lower stress rates…
25th Apr 2024

The Stafford for Intermediaries Unveils New Website to Enhance Broker Experience

The Stafford for Intermediaries, a dedicated division of The Stafford Building Society, is proud to…
4th Apr 2024

Fair Value Assessment

These Fair Value Assessment documents are being provided to you to fulfil our responsibilities under PRIN 2A.4.15R and PRIN 2A.3.12 R (2).

They are designed to support you to comply with your responsibilities under PRIN 2A.3.16 R and PRIN 2A.4.16 R. You are ultimately responsible for meeting your obligations under ‘The Consumer Duty’.

PLEASE NOTE: This information is intended for intermediary use only and should not be provided to clients.