IMPORTANT NOTICE

DIPs
All of our underwriting is manual and so our DIP process is, too. Just contact us with full details of the application and we’ll consider this for you, referring it if necessary to our daily credit committee meetings of senior decision makers.

Submitting an application with
The Stafford

Service Level Agreements

The service we provide is our commitment to you and your client(s). We’re currently operating within the following SLAs for mortgage applications.

  • Underwriter assessment within 8 working days following receipt of documents.
  • Responding to Case update emails – 48 hours.
  • Assessing valuations – 48 hours.
  • New business enquiry emails – 24 hours.
  • Assessing completions – 24 hours.
  • Responding to solicitors’ emails – 24 hours.
  • Decision in Principle Assessment – 24 hours.

Important Documents for Intermediaries Hub

Decision in Principle BTL Form

Criteria Guide

Intermediaries Hub Handbook

Guides on how to use our Intermediaries Hub

    How to submit a Decision in Principle (DIP)

    1. Once the client has been created, you can then create a DIP or move straight to Application. In order to create a DIP select ‘Start New Case’.
    2. You will then need to select the loan purpose. Please choose from the DIP & Application loan purposes. Please note we do not currently offer an online DIP for BTL cases. Please email Brokers@srbs.co.uk to obtain a DIP for a BTL.
    3. You will then see a list of your clients ‘Existing Clients’. To select the client you would like to add to the DIP click on add ‘+’.
    4. If the DIP is joint, you can add more clients using the add button. A maximum of 4 clients can be added.
    5. After clicking ‘Add’ this will move the client into ‘Selected Clients’. You can also choose who will be the main applicant if you are completing a joint application.

      You will then need to ‘select a submission route’ for the application. This will be the mortgage club/network that you are affiliated with and click continue.

    6. Complete each section of the DIP form using the navigation buttons at the bottom of each page. Or you can click on the left side navigation bar to a section you require.
    7. In order to submit the DIP all sections including subsections must have been completed, this is shown by the ‘green tick’.
    8. Once all mandatory questions have been completed you can then select ‘Submit DIP’.

      Note: If this is your first submission, you will be unable to use the ‘Submit DIP’ button until the Society has fully registered your firm. You will receive a separate email confirming you can submit applications from the Society when all the appropriate checks have been completed.

      In order to print/download the DIP as a PDF, please click on ‘Download DIP Form’.

    How to download a Decision in Principle certificate

    1. From the Cases screen, select the specific case you wish to download the Decision in Principle (DIP) form from.
    2. Under the Application tab, you’ll be able to see all the application forms including the DIP form.
    3. Click the Download button which will save the form as a PDF for you.

Fair Value Assessment

These Fair Value Assessment documents are being provided to you to fulfil our responsibilities under PRIN 2A.4.15R and PRIN 2A.3.12 R (2).

They are designed to support you to comply with your responsibilities under PRIN 2A.3.16 R and PRIN 2A.4.16 R. You are ultimately responsible for meeting your obligations under ‘The Consumer Duty’.

PLEASE NOTE: This information is intended for intermediary use only and should not be provided to clients.