Careers at The Stafford Building Society

Discover Rewarding Financial Services Roles in Staffordshire

If you’re looking for a career where your work makes a real difference, The Stafford Building Society could be the right fit. We are a Staffordshire mutual organisation that puts people first, both inside and outside the society.

As a member of our team, you’ll be part of a community that works together to support our members and strengthen the local economy. Everything we do is built around our Four Es:

  • Energise: We create a workplace where people feel motivated and valued.
  • Engage: We encourage open communication and shared goals.
  • Enable: We give you the tools, trust and flexibility to grow your career.
  • Empathy: We listen, understand, and care about each other and our members.

Whether you’re working face-to-face with our members in branch or supporting the Society from our Stafford Head Office, you’ll help create positive change every day.

Job Opportunities at The Stafford

We recruit for a wide range of roles across our branches and head office. Every position plays an important part in delivering excellent service and building strong relationships.

Roles in Branch

Our branches are often the first point of contact for our members. These roles are ideal for people who enjoy helping others and want to make a real impact in their community.

  • Branch Cashier
  • Branch Team Leader
  • Customer Relationship Specialist

Roles at Our Stafford Head Office

Our head office teams provide the support and expertise that keep the Society running smoothly. We offer a wide range of opportunities in areas such as:

  • Mortgages and Savings
  • Finance and Accounts
  • Risk and Compliance
  • Human Resources
  • Information Technology

Why Work With Us?

We’re proud to be a mutual building society, not a commercial bank. That means we’re driven by values, not shareholder profit. We invest in people, focus on long-term relationships, and create a culture built on respect and collaboration.

Here’s what you can expect when you join us:

  • A supportive, people-first culture
  • A team that lives by the Four Es
  • Genuine opportunities to learn and grow
  • Hybrid working options for eligible roles
  • A focus on work-life balance and wellbeing

How we help you grow

No matter where you are in your career, we’ll help you take the next step. We offer:

  • Personal development plans
  • Internal training and mentoring
  • Opportunities to move within the Society
  • Clear progression routes

Want to Join Us?

We’re always looking for friendly, motivated people who care about making a difference. If you’d like to explore current vacancies or find out more about working with us, email our Human Resources team at hr@srbs.co.uk, with your CV and covering letter.

Current Vacancies

Please find below all the currently open vacancies:

    Branch Manager – Stafford

    Job Title: Branch Manager
    Salary: Competitive rates
    Job Types: Full-time, Permanent
    Work Hours/Pattern: This is a branch based role in Stafford.
    The Role: At The Stafford Building Society, we put our customers at the heart of everything we do.

    As our Branch Manager, you will lead a team that maintains the highest level of accuracy whilst providing a customer journey to be proud of.
    Overview: On a daily basis you will lead a team who provide an excellent face-to-face customer journey which is professional, friendly, and efficient.

    You will lead a team who ensures member transactions are accurate, fair and that enquiries are dealt with efficiently.

    Resourcing in the branch must be sufficiently managed to deal with members’ needs.
    Key Responsibilities:
    • You will drive change and look for process and procedural improvements to enhance our customer journey, including setting the standard in terms of identifying and supporting vulnerable customers.
    • As a leader, you will address training & development needs and embrace a culture of continuous improvement.
    • You will demonstrate proactivity in the organisation and prioritisation of branch activities, ensuring all customers receive service quickly and efficiently but with exceptional attention to detail.
    • Support with branch marketing by liaising with our marketing team to ensure that all information and documentation provided in the Banking Hall is up to date and in accordance with relevant standards and policy.
    • You will maintain knowledge of regulation and Society practice, adhere to Society policy, systems and controls and assist with Internal Audits and compliance checks in your area.
    • Ensure that the Branch team support and are proactive in system testing and both procedural and regulatory changes.
    • Work with key stakeholders when dealing with the interests of members and their community by giving consideration to their feedback, dealing positively with complaints and supporting member engagement activities.
    • Having just 1 branch at the Stafford, you will be key to the success of enhancing the Society’s image, presence, and reputation.

    Financial Crime

    To ensure that Financial Crime, Anti Money Laundering and Fraud standards and guidance are adhered to as part of day to day activities as outlined by the Society’s policies and in line with regulatory expectation

    Consumer Duty

    Support the delivery of good customer outcomes through the following 4 FCA Consumer Duty Outcomes:

    • products and services
    • price and value
    • consumer understanding
    • consumer support


    Data Protection

    To ensure that Data Protection policy, standards and guidance are adhered to as part of day to day activities as outlined by the Society’s policies and in line with regulatory expectation

    Training

    Adhere to the Society’s Training and Competency Policy including maintaining of self-study, attend industry training and internal CBT training modules.

    Maintain competency as required under our Competency framework.

    Risk Management

    To take personal responsibility and escalate any incidents or risk events when they are identified.

    Conduct Rules

    Adhere to Individual Conduct Rules as prescribed by the FCA and PRA.

    Conduct Rules Details
    Conduct

    (C-ON)

    		 PRA

    & FCA

    		 1

    2

    3

    		 Act with integrity.

    Act with due skill, care, and diligence.

    Be open and co-operative with all regulators.
    FCA only 4

     

    5

     

    6

    		 Pay due regard to customers’ interests and treat them fairly.

    You must observe proper standards of market conduct.

    Act to deliver good outcomes for retail customers.
    Conduct

    (C-ON) SMF Holders Only

    		 FCA Only 1

     

     

    2

     

     

     

    3

    		 You must take reasonable steps to ensure that the business of the firm for which you are responsible is controlled effectively.

    You must take reasonable steps to ensure that the business of the firm for which you are responsible complies with the relevant requirements and standards of the regulatory system.

    You must take reasonable steps to ensure that any delegation of your responsibilities is to an appropriate person and that you oversee the discharge of the delegated responsibility effectively.
    PRA

    & FCA

    		 4 You must disclose appropriately any information which the FCA or PRA would reasonably expect notice of.

    Key skills & experience

    • Previous branch management experience in financial services
    • Proven ability to lead, motivate, and develop a team
    • Experience in performance management and coaching
    • Strong decision-making skills
    • Proactive in identifying operational risks and resolving issues
    • Ability to resolve complaints and complex queries with empathy and professionalism

    Mortgage Underwriter

    Job Title: Mortgage Underwriter
    Salary: Competitive rates
    Job Types: Full-time, Permanent
    Work Hours/Pattern: This role is hybrid, with Stafford-based office working required 2-3 days each week.
    The Role: At The Stafford Building Society, we manually underwrite all our mortgage business.

    As a mandated underwriter, you will use your experience, knowledge, and judgement in assessing and underwriting mortgage applications.
    Overview: Working within the mortgage team, the role requires the underwriting of mortgage applications.

    The role involves reviewing and making decisions based on individual case profiles and risk. You must deliver sound customer outcomes with a fully documented rationale.
    Key Responsibilities: Responsible for the management of mortgage applications, through to formal offer stage. Keeping the broker or mortgage advisor updated at all stages;

    • Work on complex mortgage applications whilst taking the human approach to review cases manually and not relying on automated systems or algorithms to make lending decisions;
    • Responsible in deciding to approve or decline mortgage applications according to lending policy and criteria;
    • Verify documents to support the underwriting of a case;
    • Review valuation reports;
    • Effectively build positive relationships with internal stakeholders, brokers, solicitors, valuers and other third parties;
    • Strong analytical skills which supports sound decision making in order to provide good member outcomes;
    • Responsible for documenting lending decisions and clearly communicating the reason for approval or declining of cases to the applicant or broker;
    • Highly organised, prioritise workload to achieve deadlines;
    • Produce work to a high level of accuracy;
    • Effective presentation at credit committee and board level on cases that may be outside of lending criteria or policy;
    • Sign off mortgage offers and mortgage completions;
    • Contribute and support the ongoing development of Society procedures and processes;
    • Contribute and support the ongoing development of lending policy and criteria;
    • Embracing the Society’s values and promoting them effectively alongside the society brand;
    • A team player with the ability to use own initiative;
    • Maintain Financial Crime awareness alongside the requirement to report suspicious activity or mortgage fraud to the MLRO;
    • Work within the Society’s Risk Management Framework, including all relevant policies, and exercise key controls to minimise risks.

    The successful applicant must hold CeMAP