Service Level Agreements
The service we provide is our commitment to you and your client(s). We’re currently operating within the following SLAs for mortgage applications.
- Underwriter assessment within 5 working days following receipt of documents.
- Responding to Case update emails – 48 hours.
- Assessing valuations – 48 hours.
- New business enquiry emails – 24 hours.
- Assessing completions – 24 hours.
- Responding to solicitors’ emails – 24 hours.
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Residential
Residential 0.46% Discounted Variable Rate
Code: DR53-
Initial Rate
5.49%
-
Term
2 years
-
Standard Variable Rate
5.95%
-
Maximum Loan to Value
80%
-
Overall Cost for Comparison
6.1% APRC
Fees & Charges
-
Application Fee
£100
-
Arrangement Fee
None
-
Early Repayment Charges
Apply if more than 10% of the outstanding balance is repaid each year. 2% of repaid amount for the first two years.
-
-
Residential
Residential 0.65% Discounted Variable Rate
Code: DR56-
Initial Rate
5.30%
-
Term
2 years
-
Standard Variable Rate
5.95%
-
Maximum Loan to Value
80%
-
Overall Cost for Comparison
6.0% APRC
Fees & Charges
-
Application Fee
£100
-
Arrangement Fee
£500
-
Early Repayment Charges
Apply if more than 10% of the outstanding balances is repaid each year: 2% of repaid amount for the first 2 years.
-
-
Residential
Residential 0.21% Discounted Variable Rate (Refurbishment)
Code: DR57-
Initial Rate
5.74%
-
Term
2 years
-
Standard Variable Rate
5.95%
-
Maximum Loan to Value
80%
-
Overall Cost for Comparison
6.1% APRC
Fees & Charges
-
Application Fee
£100
-
Arrangement Fee
£500
-
Early Repayment Charges
Apply if more than 10% of the outstanding balances is repaid each year: 2% of repaid amount for the first 2 years.
-
-
Residential
Residential Mixed-Use Discounted Variable Rate
Code: DR58-
Initial Rate
5.94%
-
Term
2 years
-
Standard Variable Rate
5.95%
-
Maximum Loan to Value
80%
-
Overall Cost for Comparison
6.20% APRC
Fees & Charges
-
Application Fee
£100
-
Arrangement Fee
None
-
Early Repayment Charges
Apply if more than 10% of the outstanding balances is repaid each year: 2% of repaid amount for the first 2 years.
-
-
Early Repayment Charge Free
90% LTV – Variable (Not available for short term borrowing)
Code: RSVR-
Initial Rate
5.95%
-
Term
Term
-
Maximum Loan to Value
90%
-
Overall Cost for Comparison
6.2% APRC
Fees & Charges
-
Application Fee
£0
-
Arrangement Fee
None
-
-
Joint Borrower Sole Proprietor
Joint Borrower Sole Proprietor (JBSP)
Code: DR55-
Initial Rate
5.40%
-
Term
Term
-
Standard Variable Rate
5.95%
-
Maximum Loan to Value
90%
-
Overall Cost for Comparison
5.6% APRC
Fees & Charges
-
Application Fee
£100
-
Arrangement Fee
None
-
Early Repayment Charges
Apply if more than 10% of the outstanding balance is repaid each year. 2% of repaid amount for the first two years.
-
-
Shared Ownership
Shared Ownership for Term
Code: DR54-
Initial Rate
5.40%
-
Term
Term
-
Standard Variable Rate
5.95%
-
Maximum Loan to Value
90% of share
-
Overall Cost for Comparison
5.6% APRC
Fees & Charges
-
Application Fee
£100
-
Arrangement Fee
None
-
Early Repayment Charges
Apply if more than 10% of the outstanding balance is repaid each year. 2% of repaid amount for the first 2 years.
-
-
Buy to Let
70% LTV – Buy-To-Let Discounted Variable
Code: BL04-
Initial Rate
5.65%
-
Term
2 years
-
Standard Variable Rate
8.00%
-
Maximum Loan to Value
70%
-
Overall Cost for Comparison
7.7% APRC
Fees & Charges
-
Application Fee
£100
-
Arrangement Fee
None
-
Early Repayment Charges
Apply if more than 10% of the outstanding balances is repaid each year: 3% of repaid amount for the first 2 years.
-
-
Buy to Let
ExPat 70% LTV – Discounted Variable
Code: BL05-
Initial Rate
6.20%
-
Term
2 years
-
Standard Variable Rate
8.00%
-
Maximum Loan to Value
70%
-
Overall Cost for Comparison
7.9% APRC
Fees & Charges
-
Application Fee
£100
-
Arrangement Fee
£500
-
Early Repayment Charges
Apply if more than 10% of the outstanding balances is repaid each year: 3% of repaid amount for the first 2 years.
-
-
Buy to Let
3.50% ExPat BTL Discounted Variable
Code: BL06-
Initial Rate
3.50%
-
Term
2 years
-
Standard Variable Rate
8.00%
-
Maximum Loan to Value
70%
-
Overall Cost for Comparison
7.9% APRC
Fees & Charges
-
Application Fee
£100
-
Arrangement Fee
5% of the advance (can be added but not above 70% LTV) Val fee payable by customer.
-
Early Repayment Charges
Apply if more than 10% of the outstanding balances is repaid each year: 3% of repaid amount for the first 2 years.
-
-
Holiday Buy to Let
ExPat 70% LTV – Discounted Variable
Code: BL05-
Initial Rate
6.20%
-
Term
2 years
-
Standard Variable Rate
8.00%
-
Maximum Loan to Value
70%
-
Overall Cost for Comparison
7.9% APRC
Fees & Charges
-
Application Fee
£100
-
Arrangement Fee
£500
-
Early Repayment Charges
Apply if more than 10% of the outstanding balances is repaid each year: 3% of repaid amount for the first 2 years.
-
-
Holiday Buy to Let
70% LTV – Holiday Buy-To-Let Discounted Variable
Code: HB04-
Initial Rate
5.65%
-
Term
2 years
-
Standard Variable Rate
8.00%
-
Maximum Loan to Value
70%
-
Overall Cost for Comparison
7.7% APRC
Fees & Charges
-
Application Fee
£100
-
Arrangement Fee
None
-
Early Repayment Charges
Apply if more than 10% of the outstanding balances is repaid each year: 3% of repaid amount for the first 2 years.
-
-
Holiday Buy to Let
3.50% ExPat BTL Discounted Variable
Code: BL06-
Initial Rate
3.50%
-
Term
2 years
-
Standard Variable Rate
8.00%
-
Maximum Loan to Value
70%
-
Overall Cost for Comparison
7.9% APRC
Fees & Charges
-
Application Fee
£100
-
Arrangement Fee
5% of the advance (can be added but not above 70% LTV) Val fee payable by customer.
-
Early Repayment Charges
Apply if more than 10% of the outstanding balances is repaid each year: 3% of repaid amount for the first 2 years.
-
-
Loyalty Mortgages
Loyalty BTL 2 Year 2.35% Discounted Variable Rate – 70% LTV
Code: RT10-
Initial Rate
5.65%
-
Term
2 years
-
Standard Variable Rate
8.00%
-
Maximum Loan to Value
70%
-
Overall Cost for Comparison
7.7% APRC
Fees & Charges
-
Application Fee
£0
-
Arrangement Fee
None
-
Early Repayment Charges
Apply if more than 10% of the outstanding balance is repaid each year. 3% of repaid amount for the first two years.
-
-
Loyalty Mortgages
Loyalty 2 Year 0.36% Discounted Variable Rate – 90% LTV
Code: RT09-
Initial Rate
5.59%
-
Term
2 years
-
Standard Variable Rate
5.95%
-
Maximum Loan to Value
90%
-
Overall Cost for Comparison
6.0% APRC
Fees & Charges
-
Application Fee
£0
-
Arrangement Fee
None
-
Early Repayment Charges
Apply if more than 10% of the outstanding balance is repaid each year. 2% of repaid amount for the first two years.
-
-
Loyalty Mortgages
Loyalty 2 Year 0.86% Discounted Variable Rate – 80% LTV
Code: RT08-
Initial Rate
5.09%
-
Term
2 years
-
Standard Variable Rate
5.95%
-
Maximum Loan to Value
80%
-
Overall Cost for Comparison
5.9% APRC
Fees & Charges
-
Application Fee
£0
-
Arrangement Fee
None
-
Early Repayment Charges
Apply if more than 10% of the outstanding balance is repaid each year. 2% of repaid amount for the first two years.
-
-
Loyalty Mortgages
Loyalty 3 Year 1.00% Discounted Variable Rate – 80% LTV
Code: RT06-
Initial Rate
4.95%
-
Term
3 years
-
Standard Variable Rate
5.95%
-
Maximum Loan to Value
80%
-
Overall Cost for Comparison
5.8% APRC
Fees & Charges
-
Application Fee
£0
-
Arrangement Fee
None
-
Early Repayment Charges
Apply if more than 10% of the outstanding balance is repaid each year. 2% of repaid amount for the first three years.
-
-
Loyalty Mortgages
Loyalty 3 Year 0.50% Discounted Variable Rate – 90% LTV
Code: RT07-
Initial Rate
5.45%
-
Term
3 years
-
Standard Variable Rate
5.95%
-
Maximum Loan to Value
90%
-
Overall Cost for Comparison
6.00% APRC
Fees & Charges
-
Application Fee
£0
-
Arrangement Fee
None
-
Early Repayment Charges
Apply if more than 10% of the outstanding balance is repaid each year. 2% of repaid amount for the first three years.
-
Self-build and renovation
The Stafford Building Society offers self-build mortgages exclusively through Buildstore Mortgage Services. We offer self-build mortgages on the following criteria:
- Purchase of land and build of a new property
- Renovation of an existing property
- Converting an existing structure for residential purposes
Fair Value Assessment
These Fair Value Assessment documents are being provided to you to fulfil our responsibilities under PRIN 2A.4.15R and PRIN 2A.3.12 R (2).
They are designed to support you to comply with your responsibilities under PRIN 2A.3.16 R and PRIN 2A.4.16 R. You are ultimately responsible for meeting your obligations under ‘The Consumer Duty’.
PLEASE NOTE: This information is intended for intermediary use only and should not be provided to clients.