Our current Service Level Agreement (SLA's)

The service we provide is our commitment to you and your client(s). We're currently operating within the following SLA's for mortgage applications.

• Underwriter assessment within 15 working days following receipt of documents.
• Responding to query emails – 48 hours.
• Assessing valuations – 48 hours.
• Assessing completions – 24 hours.
• Responding to solicitors’ emails – 24 hours.