Conditions and information

Conditions and information applying to usage of this website

The information and products on this website are intended for use by residents of the UK only, and are not aimed at or intended for use by residents of any other jurisdiction.

This website is designed to be accessed through its principal product home pages and such other pages as we may decide. If you access the site through individual pages directly, which are not designed for this purpose, you may not see important information which is relevant to a full understanding of our products. You will be referred on to certain site pages to read ‘Important Information’. This ‘Important Information’ will contain important product details and relevant legal or regulatory information and should be read in conjunction with the relevant site pages.

Information on this site does not constitute an offer to open a savings account nor to provide a mortgage. English law shall at all times govern this site. In the event of a dispute the exclusive jurisdiction shall be that of the English court.

Copyright of the material on this site shall at all times be owned by Stafford Railway Building Society. You are not permitted to download, reproduce, store or transmit any information on this site, except for your own personal use, without our permission.

The Society will endeavour to have this site available 24 hours a day. It has the right however, to suspend access to the site, temporarily or permanently, without notice. The Society will not accept any liability at all if the site is unavailable, for whatever period. As a consequence the Society will not be liable for any loss or damage arising if the site becomes unavailable or is suspended for any reason.

Every effort has been made to ensure that the information on this site is accurate at the date of publication. If there are any errors or omissions the Society will not be responsible provided that such errors or omissions are beyond our reasonable control. You should, if necessary, contact the Society to ensure that reliance can be placed on the information provided on this site. We are always happy to send you a savings or mortgage pack on request.

The contents of this website are subject to change by us without notification and do not purport to provide any financial, investment or professional advice and nothing on the pages of this website shall be deemed to constitute the provision of financial, investment or other professional advice in any way.

The site contains hyperlinks to other sites. The Society accepts no responsibility for the content of any such site which you may choose to access.

The Society cannot warrant that this site will remain free from viruses and therefore it will not be responsible for any technical problems arising from the use of this site either in relation to this site or your own site. The Society uses up-to-date virus-checking software and recommends that you also do so.

Access to and use of this website is at the user’s own risk and we do not warrant that the use of this website or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection.

The information contained in this site should always be read in conjunction with the Society’s Terms and Conditions and with the account details relating to the relevant product or service.

The Society only offers mortgage facilities in respect of properties in England or Wales.

All the products described in this site are subject to availability and may be withdrawn, or varied at any time, without notice.

Please do not send any personal data about yourself to the Society over the internet, which you would not wish to be disclosed to third parties. This is because the Society cannot guarantee secure data transmission absolutely. However if you apply for a mortgage online, your data will be encrypted and submitted via a secure connection.

Visitors to this site are not authorised to make any amendments whatsoever to the content of the site.

Nothing in these terms and conditions shall exclude or limit our duties and liabilities to you under the Financial Services and Markets Act, or any conduct of business rules which the Society is bound to comply with. Furthermore, nothing in these terms and conditions shall attempt to exclude liability for death or personal injury or for fraudulent misrepresentation.

Please be aware that we are unable to provide any account specific information via email, we will never ask for your personal or account details via email. If you wish to communicate with the Society by email, and this contains any form of personal or sensitive data, we strongly advise that you password protect all files before sending them to the Society. Calls and electronic communication may be monitored and/or recorded for your security and may be used for training purposes.

If you are not satisfied with any of the Society’s products, we have a complaint handling procedure that you can use to resolve such matters. A leaflet giving details of the procedure can be obtained in the branch, by telephone or by emailing mutual@srbs.co.uk.

If you are still not satisfied after following the Society’s procedures you can ask The Financial Ombudsman Service to review the complaint. Further information is available at www.financial-ombudsman.org.uk or you can find out more about The Financial Ombudsman Service in a leaflet available from our branch or by telephoning the Society. Alternatively, you can write to:

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
T: 0845 080 1800

Leaflets are available in large print

Call us on: 01785 223212